FAQ  Table of Contents

When will my Email and Domain name become accessible throughout the Internet?
What will I receive from Anything Email?
Do I own the Domain Name?
How will I know if my Domain and Email has been activated?

Why can't I access my Web based Mail System?
Why can't I access my "Mail Manager" (Administration Area)?
How can I change the welcome page or put up a web site at my new Domain?
I lost my password, What should I do?

How can I access my Web Based Email system?
How can I access my Mail Manager system?
I can send Email from the WebMail system why can't I receive Email there?
My Email is forwarded to another address. How do I send or reply from my new address?
What are the advantages of forwarding my mail to another Email account?
How do I forward or disable forwarding for an Email account?
Can I get my Email when I am away from home?
How do I add,  change or delete Email accounts?
How do I set up my new Email address to with my Email Client?-
Are there any limits to the number of Email messages I can send or receive?
Are there any Email storage limits?

What is a Domain name ?
What is an Email address ?
What is a TLD (.com, .net, .org)?
What is Web Based Email?
Is Web Based Email Secure
What is a POP3 Email account?

What services does Anything Email, Inc. provide?
How can I reach Anything Email?
Will Anything Email share my confidential information?
What type of payment options are available?
Is it safe to send credit card information in your online order form?
Does Anything Email send me an invoice?
How do I renew my subscription?

When will my Email and Domain name become accessible throughout the Internet?
Domain name registrations, once submitted to Anything Email, takes the standard Internet activation time of 24-72 hours to be fully accessible on the Internet. Your new Email address will also be accessible when this process is complete. Over the course of the set up process of your account you will receive an "Order Conformation", "Activation Notice", and "Test Email" and then a "Domain Usage Questionnaire". The "Activation Notice" email signifies that your account is set up and active. 

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What will I receive from Anything Email?

The first document you will receive is the "Thank You" page which is displayed in your browser at the end of the sign up process (be sure to print this page for your records). You will receive an "Order Confirmation" immediately after the sign up process is complete, this will be sent via Email to the email address that you provided during the sign up process.  Next you will receive the "Activation Notice"  which notifies you that your account is set up and active. The "Activation Notice" will include links to your system, instructions and pertinent information about your Domain and Email system that should be printed and kept for your records. You will also receive a "Test Email" sent to your new "Master Account" that  link you to the "Domain Usage Questionnaire" which based on your selections will automatically send information and instructions specific to your account on all of the different functions and options available from Anything Email.

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Do I own the Domain Name?

Yes. You own your Domain Name for one year and will own it as long as you renew it annually. Domain Names are public records and all registrations are updated in the central "whois" database.

Note: The Domain Name records will not be available until after it has been activated and the "whois" records database has been updated which may take several days.

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How will I know if my Domain and Email has been activated?

You will receive "Activation Notice" via email which signifies that your account is set up and active. To Double check visit www.YourDomainName.com (replace "YourDomainName.com" with the Domain name that you purchased.) If your web site appears your account is active throughout the Internet.

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Why can't I access my Web based Mail System?

To access your Web Based Mail System make sure you are visiting mail.YourDomainName.com or you can access the Web Mail by clicking on the check mail button at: www.YourDomainName.com  (replace "YourDomainName.com" with the Domain name that you purchased.) 
If you are having trouble logging into your account or accessing your mail page, please consider the following issues:

Have you entered your complete Email address you@YourDomainName.com and password correctly?

Your Password is case sensitive?

Note: All passwords in the Anything Email system are case sensitive. To ensure that you never have a problem it is recommended that you make all passwords lower case.

Has your Domain Name been activated throughout the Internet? New Domain names generally take about 48 hours from the time of submission to be recognized fully throughout the Internet.  If you recently registered your Domain name, please ensure that you have allowed for proper activation time before logging into your Email account. There will be an "Activation Notice" email sent to you notifying you that your Domain is active.

In the event that none of the above scenarios are applicable, please click here to create a Anything Email customer support ticket.  Please indicate, in the body of the ticket, that you are having trouble accessing your Web Based Mail System.  Include your Domain name and the mailbox name with which you are trying to log in.

If you lost your password you can click the link from the log in page of the "Mail Manager" located at mail.YourDomainName.com (replace "YourDomainName.com" with the Domain name that you purchased.) or click here  

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Why can't I access my "Mail Manager" (Administration Area)?

You can access your Mail Manager by visiting mail.YourDomainName.com/admin or click the "Mail Manager" button at www.YourDomainName.com (replace "YourDomainName.com" with the Domain name that you purchased.)
If you are having trouble logging into your account or accessing your mail page, please consider the following issues:

Have you entered your Domain Name (YourDomainName.com) and password correctly?

Note: All passwords in the Anything Email system are case sensitive. 

The password for this area is the same as the password for the Master Email Address.
Additional Email accounts that you set up do not have access to this area.

In the event that neither of the above scenarios are applicable, please  click here to create a Anything Email customer support ticket.  Please indicate in the body of the ticket that you are having trouble accessing your Mail Manager.  Include your Domain name and what happened when you tried to log in.

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How can I change the welcome page or put up a web site at my new Domain?

Access the Mail Manager located at mail.YourDomainName.com/admin or click on the mail manager link at www.YourDomainName.com (replace "YourDomainName.com" with the Domain name that you purchased.) Once in go to the section marked "Web Site" there you have these options.

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I lost my password, What should I do?

You can click the "Lost your master account password?" link from the log in page of the Mail Manager (mail.YourDomainName.com) or click here.

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How can I access my Web Based Email system?

To access the Web Based Mail System visit to mail.YourDomainName.com or by visiting www.YourDomain.com and clicking the "Check Mail" link. Here you will be able to send and receive Email from anywhere. Once your at the Web Mail log in page enter your Email address (you@YourDomainName.com) and password and click the "log in" button. 

Each additional user that you create an Email address for can access his or her Email through the Web Mail by visiting mail.YourDomainName.com and entering his or her Email address and their password.

(Replace "YourDomainName.com" with the Domain name that you purchased.)

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How can I access my Mail Manager system?

To access your Mail Manager go to mail.YourDomainName.com/admin or visit www.YourDomainName.com and click the "Mail Manager" link. Once you are in the Mail Manager you can add, delete or change Email accounts and passwords in real time and control the website at your Domain. Changes you make within the mail manager will become effective immediately.

(Replace "YourDomainName.com" with the Domain name that you purchased.)

Note: Only the master account has access to this Mail Manager.

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I can send Email from the Web Based Mail System. Why can't I receive Email there?

Your account may be set up to be forwarded to a different Email address so that mail sent to your new address will only be delivered to the Email address it has been forwarded to. This can be changed by logging into the "Mail Manager at mail.YourDomainName.com/admin or click  the "Mail Manager" button at www.YourDomainName.com  (replace "YourDomainName.com" with the Domain name that you purchased.) Note. By changing this from a forward type address to a POP3 address you will be able to send and receive from your Web Based Mail System.
Once you have logged into the Mail Manger locate your email address in the  section marked "Email Accounts" click the edit link to the right of the address you want to edit . Then simply delete the address displayed in the "Forward to" box and apply changes. 
 

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My Email is forwarded to another address. How do I send or reply from my new address?

---You can send from the Web Based Mail System at mail.YourDomainName.com (replace "YourDomainName.com" with the Domain name that you purchased.) However when your Email address is set up to forward to another address mail will not be delivered to your Web Based Mail System, mail will be delivered to the forwarded address.

---If you have an Email Client (Outlook, Outlook Express, Eudora, Lotus Notes...Not AOL) you can add your personalized Email address and send/receive Email there. For instructions on how to set up your Email Client please refer to the "How do I set up my new Email address to with my Email Client?" section.  

To send Email from your new Email account when it its forwarded somewhere else, this can also be done through our Web Based Mail System.

Note: When setting your account up as a POP3 account you will need to enter your complete Email address as the account name.

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What are the advantages of having Anything Email, Inc. forward my mail to another Email account?

Mostly convenience, if you do not wish to check for your mail in two or more places. If you are already checking your mail with email software or through a Web Based Email System, you can forward your email there. If you change your ISP or your Email account, it's easy (and free) to change your new Email address to forward your Email to a different Email address.

Note: If you forward your Email to another address although the person sending you the Email does not know it is being forwarded, when you reply to that Email the "reply to" address will be the one you're forwarding to.

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How do I forward and disable forwarding for an email account?

This can be changed by logging into the "Mail Manager at http://mail.YourNewDomain.com/admin or by clicking the "Mail Manager" button at www.YourDomainName.com  (replace "YourDomainName.com" with the Domain name that you purchased.)  
Once you have logged in on the right side of the section marked "Email Accounts" click the edit button next to the account you want to edit . Then simply add, delete or change the address displayed in the "Forward to" box and apply changes. 
Note. By changing an Email account from a forward to a POP3 address you will be able to send and receive from your Web Based Mail System however that will disable forwarding to the other address.  

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Can I get my Email when I am away from home?

Yes, Anything Email has a Web Based Mail System from which you can send and receive your emails. You can send and receive them from the “Check Email" Button on the Home page of anything Email or at you personal area located at mail.YourDomainName.com or click the "Check Mail" button located at www.YourDomainName.com  (replace "YourDomainName.com" with the Domain name that you purchased.) Look for your links on the Order confirmation page that you received the day of sign up. 

Note: You will need to disable Email forwarding before you can receive email through your Web Based Mail System.

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How do I add, change or delete Email addresses?

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How do I set up my new Email address to work with my Local Email Client? 

Note: Be sure that your Email address is not forwarded prior to starting the set up process.

Outlook and Outlook Express

• Open Outlook Express
• Select Accounts from the Tools menu. 
• Click on the Mail tab, then click Add, then select Mail. The program will then take you through a series of screens entitled the Internet Connection Wizard.
• In the Display Name box on the first screen, type your real name the way you would like it displayed in your outgoing messages (this is what the recipient will see). 
• The next screen will prompt you to enter your full Email address (you@YourDomainName.com)
• On the next screen, select POP3 from the pull down menu.
  Enter mail.yourDomainname.com as your POP3  Incoming Mail Server into the blank box, and then enter mail.yourDomainname.com as your SMTP Outgoing Mail Server into the blank box. 
• On the next screen, enter your Account Name which is the complete Email address (you@yourDomainname.com) and your password in the box below.  Be sure to check the box that says “remember password”
• Click Finished and you are ready to send and receive Email.

Netscape

• Open Netscape 4.0
• Select PREFERENCES from the EDIT menu
• Select MAIL & GROUPS. (If you do not have MAIL & GROUPS as an option, you have installed the stand-alone version of Netscape. In order to use Netscape as a mail program, you need to install the full version of Netscape with Messenger Mailbox
• Select MAIL SERVERS, and enter your POP3 host and your SMTP host which are both mail.yourDomainname.com, and your user name. Your user name is you%YourDomainName.com (be sure to replace the @ symbol with a % sign)

Eudora

• From a PC Open Eudora
  In the TOOLS menu, select OPTIONS. Select GETTING STARTED in the scrolling icon menu on the left side of the window. (If you are setting up Eudora for the first time, it will automatically take you to this screen when you start the program.)
• From a MAC Open Eudora
  In the SPECIAL menu, select SETTINGS. Select GETTING STARTED in the scrolling icon menu on the left side of the window. (If you are setting up Eudora for the first time, it will automatically take you to this screen when you start the program.)
  
• In the POP ACCOUNT box, type in "you@mail.YourDomainName.com" Your POP3 host is "mail.yourDomainname.com"
• Type in your real name, as you would like it displayed in parentheses after your return address in your outgoing mail. It will also be displayed in the sender column of all messages you send.
• Select HOSTS in the scrolling icon menu on the left. Your POP account should already be filled in. Enter your SMTP server name. Your SMTP server is mail.YourDomainName.com
• Select PERSONAL INFORMATION in the scrolling icon menu, and type your e-mail address in the RETURN ADDRESS box. Normally you will use your regular e-mail address, but you can enter a different e-mail address if you like
• Click OK to save your settings information

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Are there any limits to the number of Email messages I can send or receive?

NO. The only limitation is based on the storage of old Emails not the number of Email messages you send or receive. 

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Are there any Email storage limits?

Yes. 25 megs of storage. Additional space can be purchased, please contact support@AnythingEmail.com  if you wish to order additional space.

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A Domain name is an addressing name used for identifying and locating computers and servers on the Internet. Domain names provide a system of easy-to-remember Internet addresses, which can be translated by the Domain Name System (DNS) into the numeric addresses (Internet Protocol (IP) numbers) used by the network. A Domain name is hierarchical and often conveys information about the type of entity using the Domain name. A Domain name is simply a label that represents a Domain. Domain names at the same level of the hierarchy must be unique.

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What is an Email address?

An Email address identifies the recipient that electronic mail should be delivered to at a Domain.  Email addresses are formatted in the following way:

UserName@DomainName.com
Or
MailboxName@DomainName.com

The mailbox or user name specifies the individual user at the Domain name to which you are sending Email.  There can be an unlimited number of mailbox user names associated with a Domain name, allowing for the creation of an unlimited number of Email addresses at any Domain name.
 

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What is a TLD (.com, .net, .org)?
TLD is an acronym for Top Level Domain. Originally, the three letter extensions after the dot (or Top Level Domain) were meant to denote whether the Domain name was being used for business (.com) charity/non-profit (.org) or for a technology based company (.net). However, with the explosion of the Internet (and specifically, the World Wide Web) as a new business medium, the lines were blurred, and companies and individuals alike started cross-registering Domains (e.g.  MyDomainName.com, MyDomainName.net, MyDomainName.org) in order to protect their interests. Now, a TLD (.com, .net, and .org which are the generic Top Level Domains) can be used for any purpose.

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What is Web Based Email?

Web-based Email is electronic mail that can be sent and received from a Web site on the Internet, using a Web browser  (Internet Explorer or Netscape Navigator ), in addition to being able to use an Email program (such as Outlook, Outlook Express or Eudora).  The advantage of Web-based Email is that it can be retrieved and sent from any computer that has internet access, whereas traditional Email programs must be configured on the each specific computer to send and receive mail for a particular Email address.

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Is Web Based Email Secure?

The Email service that Anything Email provides utilizes advanced security measures in its mail system architecture.  Mail stored on our Email servers are accessible only by you and protected by a password you select.  With Anything Email Web-based Email Services, as long as you keep your password private, no one else will be able to gain access to your mailbox.

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What is a POP3 Email account?

POP3 (Post Office Protocol 3) is the most recent version of a standard protocol for receiving e-mail. POP3 is a client/server protocol in which e-mail is received and held for you by your Mail server. Periodically, you (or your client e-mail receiver) check your mail-box on the server and download any mail. 

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What services does Anything Email, Inc. provide?

Anything Email, Inc. provides  Domain registration, POP3 Email, Email Address Forwarding, Email Account Administration through our "Mail Manager", branded Web Based Email Client, POP3 Email Storage, and a branded Virtual Mail server.

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How Can I reach Anything Email?

Email us: support@anythingEmail.com All customers are also provided a toll free telephone number

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Will Anything Email share my confidential information?

No. Visit our privacy policy for more information.

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What type of payment options are available?

Anything Email, Inc. accepts Visa, MasterCard, Discover, and American Express through our secure web site payment form.

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Is it safe to send credit card information in your online order form?

Yes. Your information is transmitted via a secure connection (SSL) with 128 bit encryption; RSA with 1024 bit exchange.

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Does Anything Email send me an invoice?

You will immediately receive an "Order Confirmation" of your purchase via the email address you provide. The renewal notice will be emailed 60 days prior to renewal, we DO NOT automatically renew.

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How do I renew my subscription?

A renewal notice will be emailed 60 days prior to the expiration of your Domain.

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